Adaptive Learning in Storyline

Summary

Learners often don't realize that they have a skill gap until they go through a testing moment. And learning management systems often don't provide much insight beyond completion scores that are parsed at the end of a course. As part of my effort to champion research-supported learning design, I devised a pre-testing event to assess learner's calibration of competencies, by adding two key metrics, such as confidence testing and learning relevance. Accuracy and confidence scores are for the learner; learning relevance scores are for the design team to improve content. This is my first dip into devising a learning experience design strategy under the data-driven learning paradigm, and to proactively measure learning and provide data-driven insights to the business.

Solution

Using an off-the-shelf content as the basis, I designed and developed a pre-testing event that sorts learners into a suitable learning path based on the correlation of their accuracy and confidence scores. The result is a data-driven adaptive learning prototype that can be used not only as part of a larger program, but also as a standalone learning event that motivates learners to pay attention to areas where they didn't do well.

Digital Technologies Used

After Effects, Illustrator, Storyline, JavaScript

Recommended Reading: Hattie, John (2013). Calibration and confidence: where to next? Learning and Instruction, 24, 62-66

Holographic Interfaces and Gamified Learning

Summary

As part of their communication training strategy, an IT department desired to build retention and skills in their employees around communication best practices in social media channels.

Solution

Using the scenario contents of the client as the basis, I designed and developed a custom-coded, HTML-based digital learning application that leveraged holographic interfaces and gamification elements. It allowed users to apply their understanding of communication policies to social media scenarios within a multi-device ecosystem.

Digital Technologies Used

HTML, SASS, JavaScript, Premiere, After Effects, Photoshop, Illustrator

Leadership Training

Summary

A large software engineering company aimed to accelerate their B2B sales by training their personnel in various soft skills required for strategic market wins and client retention.

Solution

I designed and developed several microlearning modules that train end-users in cultivating strategic market skills in B2B contexts. Retention building exercises involved testing, reflections, elaborations, and concrete examples brought via scenario-based learning episodes, such as where and when to apply soft skills to win prospective clients, and prompting learners to engage in reflection exercises that stimulate their design thinking and cultivating their understanding of the target markets.

Digital Technologies Used

After Effects, Photoshop, Illustrator, Storyline, JavaScript

BlueCurve Prototype

Summary

I had interviewed for Shaw Communications (now acquired by Rogers Canada) back in 2019, and as part of the interview task, I was asked to build an engaging eLearning solution to train their sales staff in the BlueCurve home internet solution. I ended up joining the Canadian Tire ecosystem to build my career. But I was always proud to have built this little course prototype. So much can be done in the digital learning space, and I keep this in my portfolio to show the art of the possible.

Solution

I mocked up a mobile-first gamification prototype in Adobe XD with the intent of building it in Storyline. It incorporates badging, medals, and an adaptive microlearning logic that assesses learner's confidence within a given subject

Digital Technologies Used

Adobe XD, Illustrator, Photoshop

Waste Management in Retail Operations

Summary

Waste Management is one of the most prominent problems affecting sustainability objectives of major retailers. As UN Sustainable Development Goals are gradually becoming a part of doing business, Canadian Tire's corporate sustainability team required a digital learning solution for store personnel to reduce recycling costs and waste.

Solution

I designed and developed a game-like UI interface that walked learners through various learning episodes and videos on recycling best practices. 2D animation techniques that capture the learners' attention were also implemented.

Digital Technologies Used

Character Animator, After Effects, Audition, Photoshop, Illustrator, Storyline, JavaScript

eCommerce Digital Learning Program

Summary

During Covid, e-Commerce orders gained a major share of the sales. As these operations expanded, a business need emerged: to retrain pre-existing retail staff in order fulfillment and bring them up-to-speed with shipping and receiving procedures. Within the environment of Covid restrictions where video productions were suspended, operations leaders commissioned a bilingual digital training program that was psychologically engaging, light-hearted, and comprehensive.

Solution

I created the virtual instructor Kurie to take on the task of delivering episodic content. Each topic was chunked into micro-learning moments, therefore making the content accessible as standalone learning objects without the need to retake an entire course.

Digital Technologies Used

Character Animator, After Effects, Audition, Photoshop, Illustrator, xD, Storyline, JavaScript

Code of Conduct Assessment Scenarios

Challenge

Code of Conduct readings are a staple of every large company. But how do you take its sensitive and heavy content and turn it into an engaging and memorable learning experience?

The business required a follow-up assessment to Code of Conduct reading with the goal of providing context to sensitive ethical matters outlined in the documentation.

Solution

By using minimalistic design and animation styles, my former team and I created 4 scenario-based assessments, and released in both English and French. The training has been in use since 2020 and remains a well-reviewed compliance course.

Digital Technologies Used

After Effects, Audition, Illustrator, Storyline

Scenario-Based Learning Design

Summary

Behaviour-changing training is possible if the training is painstakingly constructed to change a target behaviour - in this case, a customer service behaviour required to defuse a frustrated customer and provide assurance.

Solution

I utlized Cmap Tools to construct a customer service dialogue that constituted the basis for an interactive e-learning episode. The training is designed to improve the learning outcomes of customer service advisors.

Techniques and Tools Used

Cmap Tools

Communication as Part of Employer Expectations in Trades

Budget: 20,000 USD

Summary

As part of their online training program preparing women for careers in construction and trades, Women Building Futures required a communications module teaching how to act in situations of conflict.

Solution

By synthesizing the rugged design style of WBF with minimalistic tones, I created a scenario-based communications module covering most commonly encountered conflict scenarios in trades.

Digital Technologies Used

Audition, Illustrator, Photoshop, Storyline

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